uDink Help Centre
How can we help?
Find answers and step-by-step guides for joining, organising and paying for sessions on uDink.
Common tasks
Popular guides
- Joining sessionsHow to find and join a session
Search for a suitable session, check the details and choose the available joining option.
- Payments and payoutsHow does the 3% uDink platform fee work?
Understand when the uDink platform fee applies to paid-session organiser payouts.
- Reserve First, Pay LaterHow Reserve First, Pay Later works
Understand reservation, minimum-player confirmation, final cost sharing and settlement.
- Reserve First, Pay LaterHow to reserve with a credit card
Save an eligible credit card securely with Stripe to reserve a post-paid session.
- Joining sessionsMinimum-player requirements and confirmation
Learn how reservation deadlines, confirmation windows and automatic cancellation work.
- Organising sessionsHow to create a session
Set the session details, players, venue, cost sharing and minimum requirements before review.
- Reserve First, Pay LaterSettle a Reserve First, Pay Later session
Review trusted attendance and trigger settlement during the two-hour organiser window.
All Help Centre topics
Browse all topics
Getting started
- How do public and private groups work?Understand group visibility, membership and what appears on the uDink website.
- Create a uDink accountSign in, create your profile and complete the details needed to start using uDink.
- Edit or update your uDink usernameChange the name shown on your uDink profile, sessions and groups.
- Enable session notificationsAllow uDink notifications and check device settings for session and payment updates.
- How to create your first groupCreate your first uDink group—start a private group for your circle or join uDink Hosts to launch a public community anyone can discover.
- Create and manage a groupSet up a public or private group and understand owner and administrator controls.
- How to appoint a co-admin for a public groupGive another trusted member administrator access to help run your public uDink group.
- How group chats workUse group chat to keep members of a uDink group updated about games and community activity.
- How to use Mika for Help Centre answersAsk Mika questions about uDink and get answers based on the current Help Centre guides.
Joining sessions
- How to find and join a sessionSearch for a suitable session, check the details and choose the available joining option.
- Your first pickleball game in SingaporeChoose a suitable group, check the playing level and costs, and prepare for your first social game.
- Your first badminton game in SingaporeChoose a suitable group, check the playing level and costs, and prepare for your first social game.
- Minimum-player requirements and confirmationLearn how reservation deadlines, confirmation windows and automatic cancellation work.
- What happens when I open a group or session invite link?Learn how uDink invite links open on mobile and desktop devices.
- Leave a session or cancel a reservationUnderstand when you can leave and when a paid reservation becomes locked.
- Cancel your session reservationCancel an eligible session reservation before the 48-hour cutoff.
- What happens when a session is cancelledCheck notifications, payment treatment, waitlist closure and next steps after cancellation.
Organising sessions
- How to create a sessionSet the session details, players, venue, cost sharing and minimum requirements before review.
- How to set up a new venueAdd a venue with the right venue type and address so it can be selected for your uDink sessions.
- How to create a recurring sessionCreate weekly, fortnightly or monthly occurrences from one reviewed session setup.
- Manage players and session chatReview RSVPs, use check-in tools and manage the session conversation.
- Remove a player from an eligible sessionLearn how a session host can remove an RSVP player and refund money paid.
- Export the participant listExport an RSVP workbook and share it securely for session operations.
- Manually add a player to an eligible sessionAdd a player directly from session management when manual adding is available.
- Edit or cancel a sessionSee which session fields can be changed before and after players join or reserve.
Reserve First, Pay Later
- How Reserve First, Pay Later worksUnderstand reservation, minimum-player confirmation, final cost sharing and settlement.
- How to reserve with a credit cardSave an eligible credit card securely with Stripe to reserve a post-paid session.
- Settle a Reserve First, Pay Later sessionReview trusted attendance and trigger settlement during the two-hour organiser window.
Payments and payouts
- How does the 3% uDink platform fee work?Understand when the uDink platform fee applies to paid-session organiser payouts.
- How do I check my organiser payout status?Find payout status, expected timing and actions needed in uDink.
- How do I verify a PayNow payment?Check the payment status of an eligible PayNow checkout before joining a paid session.
- How do I fix a failed organiser payout?Troubleshoot a failed or delayed organiser payout without sharing sensitive bank details.
- Payments, refunds and cancellationsUnderstand common payment states and what happens when a paid session is cancelled.
- What is Stripe and how secure are Stripe transactions?Learn how uDink uses Stripe for payments and payouts, how Stripe protects sensitive information and what you can do to stay secure.
- How to complete Stripe onboarding as a Singapore individualSet up your uDink organiser payment account with Stripe as a Singapore individual so you can collect payments and receive payouts.
- How to complete Stripe onboarding for a Singapore companySet up your uDink organiser payment account with Stripe for a Singapore-registered company so it can collect payments and receive payouts.
- How to set up your organiser payment accountComplete the payment-account setup needed to host eligible paid sessions and receive organiser payouts.
- Organiser payoutsSet up organiser payments, follow payout status and understand expected bank timing.
- Update payment detailsReplace a saved payment method when uDink or Stripe asks for an update.
- Resolve a failed or outstanding paymentFollow the secure recovery flow and restore access to paid-session joining.
Troubleshooting
- Fix missing or distant venuesCheck device location permission, refresh the Directory and search for the venue manually.
- Fix missing notificationsCheck device permission, notification channels and the latest in-app session status.
- Fix missing session chatCheck participation status and organiser access when session chat is unavailable.
Account and privacy
Support
Still need help?
If you cannot find the answer you need, contact the uDink team.