Privacy Policy

1. Who We Are

ActivEdge Solutions Pte Ltd owns and operates uDink. If you have any privacy-related questions or requests, you may contact us at: Email: admin@udink.app

Website: https://udink.app

Account deletion page: https://udink.app/udink-account-deletion

2. Scope of This Policy

This Privacy Policy applies to personal data we collect through: the uDink mobile app; the uDink website; customer support interactions; and related tools, systems, payment flows, and service providers used to operate uDink.

This Privacy Policy does not apply to third-party websites, apps, or services that we do not control, even if they are linked from uDink or used in connection with a uDink session, payment flow, or feature.

3. Personal Data We Collect

Depending on how you use uDink, we may collect the following categories of data.

A. Account and Profile Data When you create or use a uDink account, we may collect: your name or display name; email address; sign-in credentials or authentication tokens; profile information such as skill tier, skill rating, home country, preferred playing days, preferred playing times, preferred levels, and other profile details you choose to provide; profile photo, if you upload one.

B. Session, Group, Venue, and User Content When you use uDink’s features, we may collect data you create or submit, such as: groups you create, manage, or join; sessions you create, join, host, RSVP to, or waitlist for; venue submissions, edits, or related details; descriptions, comments, invite codes, and other content you post through the Services; preferences, notification settings, and other settings related to your use of uDink.

C. Location Data If you grant location permission, we may collect: precise location data from your device to support nearby venue discovery, session discovery, map features, locality matching, and related functionality.

We may also store location-related profile data such as your city, country, or last known approximate coordinates where relevant to app functionality.

If you do not grant precise location permission, some location-based features may be limited or unavailable.

D. Device and Technical Data We may automatically collect certain technical data when you use the Services, such as: device model; operating system version; app version; IP address; approximate location inferred from IP address; language, time zone, and device identifiers as permitted by applicable law; crash, diagnostics, performance, and usage data; notification token data used to send push notifications.

E. Communications and Support Data If you contact us, we may collect: your name and email address; the contents of your message; records of support, privacy, payment, deletion, moderation, or account-related requests.

F. Data from Third-Party Sign-In Providers If you sign in using a third-party provider such as Google or Apple, we may receive account information necessary to authenticate you, such as: your name; email address; unique account identifier or token.

We only use this information to support sign-in, account creation, and account management.

G. Payment and Transaction-Related Data For prepaid sessions, Pay Later reservations, and organiser payments, we collect or receive information needed to manage the transaction and participation record. This can include session and participant references; amounts and currency; checkout, customer, payment method, and payment intent references; reservation and payment status; settlement and charge outcomes; failed payments; cancellations, refunds, and disputes; and organiser account, transfer, and payout status, including expected arrival information when available.

For Pay Later, a payment provider can save an eligible payment method for charges following settlement. uDink uses payment references and status information to manage this process.

Payment providers such as Stripe collect payment details through their payment flows. Organisers may also need to provide identity, business, or bank account details directly to the provider for verification and payouts. uDink receives account references, setup and verification status, and transaction or payout information needed to operate these features. We do not store full payment card numbers or card security codes in uDink’s application records.

4. Data We Do Not Intentionally Collect Unless Needed

uDink does not require or intentionally collect the following for normal app use unless clearly stated and required for a specific feature: passport or national identity number; bank account information for ordinary user participation; full payment card information; address book or contacts; microphone recordings; call recordings; resumes or employment application data. Organiser payment setup may require identity and bank information through a payment provider, as described in section 3G. If any future feature requires additional data, we will update this Privacy Policy and, where required, request your permission.

5. How We Collect Data

We collect personal data in the following ways: directly from you when you create an account, complete your profile, join or create sessions, submit venues, upload content, contact support, request deletion, or otherwise use the Services; automatically from your device and app activity; from third-party authentication providers when you choose to sign in through them; from payment and infrastructure service providers that help us operate the Services; from service providers that help us host, secure, analyze, and improve uDink.

6. How We Use Personal Data

We use personal data for the following purposes: to create, authenticate, and manage your account; to provide the Services and core app functionality; to display your profile and activity within uDink as part of the app experience; to enable venue discovery, maps, location-aware features, and session discovery; to facilitate groups, sessions, RSVPs, hosting, invitations, check-ins, waitlists, and related session management; to manage prepaid payments, Pay Later reservations, settlement, charges, refunds, disputes, organiser payouts, and related participant status updates; to personalize your in-app experience; to communicate with you about your account, sessions, payment-related status, updates, support requests, and service-related notices; to send push notifications and session-related alerts where enabled; to maintain security, prevent misuse, detect fraud, and enforce our Terms of Use; to monitor, analyze, and improve app quality, reliability, safety, and performance; to comply with legal, regulatory, audit, tax, accounting, or law-enforcement obligations; to establish, exercise, or defend legal claims.

We may also use aggregated or de-identified information for analytics, product improvement, safety monitoring, reporting, public activity statistics, and business operations.

7. Legal Basis and Consent

We collect, use, and disclose personal data for the purposes notified in this Privacy Policy and when you use a relevant feature, with your consent where required. Under Singapore’s Personal Data Protection Act (PDPA), we may also rely on deemed consent or an exception to consent where the applicable legal requirements are met. Other applicable data protection laws may impose additional requirements.

To withdraw consent for a particular use or disclosure, contact admin@udink.app. We will explain the likely consequences, which may include being unable to provide the affected feature or service. Withdrawal does not undo processing already carried out and does not prevent retention or processing required or permitted by law.

Device permissions and website analytics choices can also be changed as described in section 8.

8. Permissions We May Request

Depending on the features you use, uDink may request access to: Location — to show nearby venues, sessions, maps, and location-based features; Photos / Media — if you choose to upload a profile image or other image content; Camera — if you choose to capture and upload an image directly through the app; Notifications — to send session updates, reminders, participation updates, payment-related confirmations, and similar alerts.

Permissions are requested only when needed for a feature. You can deny or revoke permissions through your device settings.

Website Analytics and Storage The website uses Google Analytics to understand visits and interactions and improve the experience. You can choose “Only necessary” or “Allow analytics,” and change your choice through “Analytics preferences” in the website footer. Your choice is saved in your browser’s local storage and applies to that browser; clearing storage or using another browser or device may require you to choose again.

Optional analytics storage and website interaction tracking are controlled by this choice. Advertising and personalisation storage remain disabled in our website analytics configuration. Necessary hosting, security, and service operation may still involve technical information such as IP addresses and request records when optional analytics is declined.

9. How We Share Personal Data

We do not sell your personal data.

We may share personal data with: service providers and vendors that help us host, operate, secure, maintain, and improve uDink; authentication, cloud, database, analytics, messaging, push notification, payment, map, media, hosting, and support service providers; payment service providers, such as Stripe, where needed to process paid session transactions; legal, regulatory, governmental, or law-enforcement authorities where required by law or where necessary to protect rights, safety, users, or the Services; affiliated entities or professional advisers where reasonably necessary for business operations; a buyer, investor, successor, or other party in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar transaction.

We may also share information that has been aggregated or de-identified so that it does not reasonably identify you.

Visibility to Players and Organisers Your display name, profile image, and relevant session, group, RSVP, waitlist, or participation information may be visible to other users according to the feature and access settings. Public group information and eligible public session details may also appear on uDink’s public website. Private groups and sessions have restricted access and are excluded from public website listings; authorised hosts, administrators, members, and service personnel may still access information needed for their roles.

Eligible hosts or administrators can export participant lists containing user name, skill level, participation status, and reservation date and time. Organisers should use these records only for appropriate session administration, protect downloaded copies, and avoid sharing them publicly. An exported copy is held outside uDink and is not automatically removed when a user changes or deletes information in the app.

10. Third-Party Service Providers and SDKs

uDink may use third-party service providers and software development kits (“SDKs”) to operate and improve the Services. These may include providers for: cloud hosting and databases; user authentication; push notifications; analytics and diagnostics; maps and location services; media playback; customer support and communications; payment processing and payment-related workflows.

Our providers include Google Firebase for app infrastructure and related services, Google Analytics for website analytics, and Stripe for payment processing and related payment operations. Apple or Google may also provide sign-in services when you choose those methods.

Providers may process data on our behalf under their service arrangements. Authentication and payment providers may also process certain information for their own legal, security, fraud-prevention, or service purposes under their privacy notices. The provider and processing location can depend on the feature, account, and payment route used.

11. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including: while your account remains active; while needed to provide the Services; while needed for session records, payment-related records, dispute handling, security, moderation, fraud prevention, or enforcement purposes; as required by law, regulation, tax, accounting, audit, or compliance obligations.

Retention depends on the record and purpose rather than a single period for all data. We consider whether an account or session remains active, whether settlement or a payout is outstanding, whether a refund, dispute, or investigation remains unresolved, and any applicable legal or accounting requirements.

When retention is no longer necessary for a legal or business purpose, we will delete or anonymize the data. Account deletion does not necessarily remove transaction records needed for those purposes. Backup copies are handled as described in section 12.

12. Account Deletion and Data Deletion

If you have created a uDink account, you may request deletion of your account and associated personal data: within the app, through the account deletion feature in the Profile or Account Management section; and outside the app, through our web deletion request page at: https://udink.app/udink-account-deletion

When we delete your account based on your request, we will delete or de-identify personal data associated with that account unless we are required or permitted to retain certain data for legitimate reasons such as: legal compliance; fraud prevention; security; dispute resolution; payment-related reconciliation or chargeback handling; enforcement of our terms; tax, accounting, or audit obligations.

If we retain any data after deletion, we do so only as necessary for those purposes.

Some residual copies may remain temporarily in backups for a limited period before they are deleted or overwritten in the ordinary course.

13. Access, Correction, and Other Rights

Subject to applicable law, you may have the right to: access personal data we hold about you; correct inaccurate or incomplete personal data; request deletion of your account and associated personal data; withdraw consent where processing is based on consent; request information about how your data is used.

You may submit requests through the app, through our deletion page, or by contacting us at admin@udink.app.

We may need to verify your identity before processing certain requests.

14. International Transfers

Personal data may be stored or processed outside Singapore or your country of residence where our service providers operate. Processing locations depend on the provider and service; they are not limited to Singapore or Malaysia.

For transfers subject to Singapore’s PDPA, we are required to ensure a standard of protection comparable to that under the PDPA, unless a permitted exception applies. Applicable transfer arrangements may include contractual obligations and other safeguards required by law. Contact admin@udink.app for enquiries about overseas processing.

15. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal data against unauthorized access, use, disclosure, alteration, or destruction.

Where a personal data breach requires notification under applicable law, we will notify the relevant authority and affected individuals as required.

No system is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your login credentials secure and for notifying us promptly if you believe your account has been compromised.

16. Children

uDink is not directed to children under the age at which personal data processing requires parental consent under applicable law. We do not knowingly collect personal data from children in violation of applicable law.

If you believe a child has provided personal data to us improperly, contact us and we will investigate.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will update the effective date above and may provide additional notice through the app, website, or other appropriate means.

Where a change requires additional consent or notice under applicable law, we will seek that consent or provide that notice. Continued use does not replace consent where it is legally required.

18. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or how we handle personal data, contact: ActivEdge Solutions Pte Ltd

Email: admin@udink.app

Website: https://udink.app