Check whether the session can still be left
Open Sessions, choose My Sessions, then open the session.
The leave or cancellation action appears only while your participation can still be changed. A Reserve First, Pay Later reservation can become locked after the confirmation process. A paid checkout or session policy can also affect what happens after you leave.
Leave a free or see-notes session
- Open the session detail.
- Use the available leave or RSVP-cancellation action.
- Confirm the change when asked.
- Wait for your participation status to update before closing the app.
For a see-notes session, contact the organiser separately if the notes describe an offline arrangement.
Cancel an incomplete pre-paid checkout
If checkout was not completed, return to the session and check your status. A pending or abandoned checkout is not the same as a confirmed paid place.
If the app still shows you as participating after an incomplete checkout, reopen the session once and contact support if the status remains incorrect.
Cancel a Reserve First, Pay Later reservation
Before the reservation is locked:
- Open the post-paid session.
- Use the available reservation-cancellation action.
- Confirm the cancellation.
- Wait for the session to show that your reservation is no longer active.
The active production flow uses no-hold settlement, so no final charge has been created at reservation time. A legacy session may have used a temporary card authorisation; the card issuer controls when a released authorisation disappears.
After confirmation is locked, leaving late or not attending may not prevent your share from being charged.
Understand refunds and no-shows
Leaving a session does not automatically guarantee a refund. Refund rights can depend on:
- whether payment completed;
- the session, organiser or venue policy;
- when you cancelled;
- whether the organiser cancelled or materially changed the session; and
- applicable law.
Do not assume that deleting the app, leaving a group or sending a chat message cancels your reservation.
If the cancellation does not update
Reopen the session and check My Sessions. Contact support with the session title, date, current status and amount if the app still shows an active reservation. Never send a full card number or security code.
What happens next?
Confirm that the session no longer appears as active under My Sessions. If a payment or refund is involved, monitor its in-app and Stripe status separately.