How paid-session payments work
Stripe processes paid-session card flows. Payment methods available at checkout can vary by session and device.
A pending checkout or payment attempt does not guarantee a place. Check the session detail for the current reservation or payment status.
If the organiser cancels
uDink marks the session cancelled and notifies active players and the waitlist.
- For a completed pre-paid payment, uDink attempts an automatic Stripe refund.
- For an incomplete pre-paid checkout, there is no completed payment to refund.
- For a Reserve First, Pay Later session, no final session charge is made. A temporary legacy card authorisation, if present, is released.
- Free and see-notes sessions have no uDink payment to refund.
Your bank or card issuer controls when a successful refund or released authorisation appears in your account.
If the minimum is not met
uDink automatically cancels the session after the applicable minimum-player process. The same payment treatment above applies.
If you leave or do not attend
Refunds and cancellation rights depend on the session, organiser or venue policy, whether payment completed, applicable law and whether the session was cancelled or materially changed.
Unless required by law or expressly stated otherwise, uDink does not guarantee a refund for change of mind, a scheduling conflict, late arrival, no-show or a subjective experience.
For a confirmed Reserve First, Pay Later reservation, leaving late or not attending may not prevent your share from being charged.
Report a payment problem
Contact support with:
- session title, date and organiser;
- amount and currency;
- current in-app payment status;
- Stripe receipt or reference, if available; and
- the last four digits of the card, if needed.
Never send a full card number, security code or online-banking password.
What happens next?
uDink will review the app and Stripe status. A refund, reversal or adjustment may be subject to Stripe, organiser, venue and applicable legal requirements.