Why a session can be cancelled
A session can be cancelled by an eligible organiser. uDink can also cancel automatically when an active minimum-player requirement is not satisfied after its deadline and confirmation process.
Open the session detail to check its current status. A notification is helpful, but the in-app status is the source of truth.
What happens to players and the waitlist
When uDink marks a session cancelled:
- active participation is closed;
- affected players are notified where notification delivery is available;
- the waitlist is closed; and
- the session should no longer be treated as an upcoming game.
Do not travel to the venue based only on an older reminder. Reopen the session before leaving.
Payment treatment
The result depends on the session type and payment state.
Free or see-notes
There is no uDink payment to refund. For an offline arrangement described in the notes, contact the organiser or venue responsible for that arrangement.
Pre-paid
For a completed pre-paid payment, uDink attempts an automatic Stripe refund. The refund can take time to appear and may require support review if processing fails.
An incomplete checkout has no completed payment to refund.
Reserve First, Pay Later
No final session charge is made for a cancelled post-paid session.
The active production flow places no card hold at reservation. If the session used a legacy temporary authorisation, uDink releases it and the card issuer controls when it disappears from the account.
If the minimum was not met
For Reserve First, Pay Later, the reservation deadline begins the final confirmation process. If the eligible reservation count remains below the minimum after that process, uDink cancels the session and applies the payment treatment above.
When to contact support
Contact support when:
- the session still appears active after a confirmed cancellation;
- a completed pre-paid payment has no refund status after a reasonable processing period;
- a post-paid final charge appears for a session cancelled before settlement; or
- the cancellation status differs between your notification and the session detail.
Include the session title, date, organiser, amount and current status. Share only the last four digits of a card when needed.
What happens next?
Check My Sessions for the cancelled status and choose another session if needed. Continue monitoring any refund through the app, Stripe receipt and card account.