Check the current session first
Open uDink and check the session detail or My Sessions. A missing push alert does not necessarily mean the session, reservation or payment failed.
Check iPhone or iPad settings
- Open Settings > Notifications > uDink.
- Confirm Allow Notifications is on.
- Check the selected alert locations, sound and badges.
- Review any active Focus mode.
- Check whether Scheduled Summary is delaying the notification.
- Return to uDink and reopen the relevant session.
Check Android settings
- Open the device settings for Apps > uDink.
- Open Notifications and allow notifications.
- Enable the available uDink notification categories.
- Check that the category is not set to silent.
- Remove restrictive battery or background limits for uDink where appropriate.
- Return to the app and reopen the session.
Menu names can vary by Android manufacturer.
Refresh the app connection
Try these safe steps in order:
- Confirm the device has a working internet connection.
- Fully close and reopen uDink.
- Confirm you are signed in to the expected account.
- Open My Sessions and refresh the list.
- Install the current app update if one is available.
- Restart the device.
Do not clear app data or create another account as an initial troubleshooting step.
Understand delivery limits
Push delivery depends on the operating system, network and notification service. Low-power mode, data restrictions, Focus modes and manufacturer battery controls can delay an alert.
Always verify time-sensitive information in the app, especially:
- a waitlist offer;
- minimum-player confirmation;
- a session cancellation or change; and
- a payment or settlement status.
Contact support
If alerts remain missing, include:
- iOS or Android and the operating-system version;
- the uDink app version;
- the type of notification expected;
- the approximate time and time zone; and
- whether other uDink notifications are arriving.
Do not send passwords, verification codes or payment credentials.
What happens next?
Keep the relevant session under My Sessions and check it directly until notifications resume.