Before deleting your account
Account deletion is intended to be permanent. Before requesting it:
- settle any outstanding payment;
- save information you still need;
- leave or cancel upcoming sessions where appropriate; and
- understand that deleting the account does not automatically reverse a completed payment or resolve a dispute.
Request deletion in the app
- Open Profile.
- Expand Account Management.
- Select the account-deletion action shown for your sign-in method.
- Read the warning.
- Confirm the request when you are ready.
Open Profile, expand Account Management and choose the account-deletion action.
Request deletion on the website
Open Delete your uDink account and submit the email address linked to your account.
If the email action does not open, email admin@udink.app with the subject Account Deletion Request.
uDink may contact you to verify account ownership. The website states a typical processing time of within 20 business days.
What the request covers
The request covers your uDink profile, account information and app-related personal data associated with the account.
Data is deleted or de-identified according to the Privacy Policy and applicable requirements.
Data that may be retained
Limited records may be retained where needed for:
- legal or regulatory compliance;
- security and fraud prevention;
- payment and financial reconciliation;
- tax or accounting obligations; and
- dispute handling or enforcement.
Retention of a limited record does not mean the uDink profile remains available for normal use.
If you cannot access the account email
Contact support and explain that the linked email is unavailable. uDink may require additional information to verify ownership before acting on the request.
Do not send passwords, card details or identity documents unless uDink provides a secure and specific verification process.
What happens next?
uDink acknowledges the request, verifies ownership when necessary and confirms when processing is complete. Contact support if you receive no acknowledgement or the stated processing period has passed.